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Can I receive a copy of my receipt/invoice?
Are discounts available for group registrations?
I have a credit from a previous event. How do I use that to attend this event?
What is the refund/cancellation policy?
As per our refund policy, full monetary refunds are only permitted with 28 days of notice from the event date and in written format. Once this window is closed, only event credits or ticket transfers can be issued should you need to cancel for any reason.
You will have the option to substitute yourself with a colleague or receive a credit equivalent to the amount paid. This credit can be utilized for another IMN Structured Finance event within one year from the cancellation date.
Please note: Please note, that individuals who have received a refund are not eligible to re-register for the same event using a complimentary client pass. If an individual who has been issued a refund is found to have re-registered for the event using such a pass, the complimentary registration will be revoked, and the individual will be required to either re-purchase a ticket at the full price or forfeit their attendance at the event.
For complete details, kindly refer to our Event Participant Terms and Conditions.
I/my colleague can no longer attend, can I transfer my pass to a colleague?
Yes, please contact our customer services team at email@example.com who can help transfer your registration
I need to update the information on my registration – how do I do this?
Does my registration enable me to attend all sessions, networking events including breakfasts, lunches and cocktails?
Dietary and Accessibility Requirements
Who should I contact to order a kosher meal?
I have other dietary restrictions. Can you accommodate my restrictions?
I have accessibility or mobility constraints. Can I still attend the conference?
Do you have any discounted rooms available?
Networking and Attendee List
Will I receive a copy of the attendee list if I am registered?
Press and Media
I’m a member of the press – how do I register for a press pass?
I am a member of/work for an association, magazine, newsletter and are interested in exploring promotional options with IMN… Who should I contact?
What are the sponsorship options at this conference?
How do I update my company logo/bio?
I need to register more firm passes than my allocation, how do we do this?
How do I remove someone I registered from my booth and replace them with another colleague?
When will I receive information regarding my session topic and time?
AFME & IMN typically make the agenda public with dates and times of sessions, as well as other program features, around 5 months out from the conference. Speakers are then placed, and panels finalised up to 6-8 weeks from the conference, and at this time official communications will be sent to panel groups detailing all further information relating to speaking engagements.
What should I do if I can no longer speak at my scheduled sessions?
If you can no longer make the conference please email firstname.lastname@example.org to inform him of this, and where possible please try and replace your participation with that of a colleague of similar seniority and experience, or make a suggestion of another speaker of whom we could add to the panel in your place.
When will my panel prep call take place?
Panel groups are connected via email around 6 to 8 weeks out from the conference to allow time for preparations. Moderators of panels are responsible for convening their group to prep discussion topics for the panel. If speakers have not heard from their moderators, we encourage them to initiate communications first, after which please let email@example.com know directly.
I would like to update my speaker profile with a new title, photo, and/or bio
Please send any updated information for your speaker profile to firstname.lastname@example.org. There are no restrictions on bio length or format, but we recommend keeping this brief, covering current role, past roles, and education. Photos should be sent in JPG or PNG format and be under 2MB file size. Where appropriate, if you fail to send over a photo, we may use your LinkedIn profile picture until we receive your official headshot.
What is the session format. Should I prepare a presentation?
The session format will be prescribed in the official panel group communications sent by the program producer. Most panels are commonly a moderated Q&A session from moderator to panellists with a reserved section of time dedicated to audience questions. Panels can use presentation materials, however, we strongly encourage keeping session discussions without the use of formal presentations.
Will there be press at the event?
Yes, there will be press in attendance. Panels are on the record by default, however, if a speaker has any press restrictions placed upon them by internal compliance teams, we can accommodate panels being ‘off the record’ and will inform press attendees of this. Please note that IMN/AFME cannot control or accept any liability for the abidance of these stipulations by press delegates.
Will my session be recorded?
Yes, your panel will be either video or audio recorded unless the session is noted as a closed-door session. Panel recordings will be made available up to 2 weeks following the conference by AFME or IMN to registered delegates of the conference and for potential marketing purposes.